Interlibrary Loan Policy

Before requesting material through interlibrary loan, please work with a Worcester Public Library librarian to confirm if the Worcester Public Library owns the item or not. When material cannot be located within the Worcester Public Library, C/W MARS Network, or the MA Virtual Catalog we might be able to borrow it from another Library in Massachusetts or beyond.

To place an interlibrary loan request, you must:

  • Have valid Worcester Public Library account privileges
  • Have accurate phone number, email address and mailing address on the account
  • Provide as much information as you have about the item(s) you are looking for
  • Be able to pick up the requested item(s) at the Worcester Main Library or the Worcester Library Branch from where the request was made
  • Be able to return the item(s) to the Worcester Main Library or from the Worcester Library Branch from which it was originally picked up

Requests can be made in person at any service desk at the Main Library only or via any of the Ask a Librarian formats.

Only 4 active requests are allowed at one time. This includes items currently checked out and those that have already been requested.

Any type of material can be requested through interlibrary loan, but some items are harder to borrow than others. It may be more difficult to find a library willing to lend:

  • Reference books
  • Recent publications
  • Entire issues of periodicals
  • Audio-visual items (CDs, DVDs, Blu-Ray, etc.)
  • Video games
  • Texbooks
  • Newspaper microfilm

Receiving an interlibrary loan can take as little as a few days to a few weeks. When your interlibrary loan arrives you will be contacted by phone.

Each item will be checked out to you with the original lending library’s due date. Items coming from different libraries will have different due dates. Worcester Public Library lending times do not apply to interlibrary loan items.

A special request must be made to renew interlibrary loan items. Renewals cannot be guaranteed and are at the owning library’s discretion. Please call the ILL staff at 508-799-1697 at least 3 days before the due date to request a renewal of your interlibrary loan. ILL items may involve a service fee charged by the lending library. We must recover these costs. We never request ILL items if it will involve a fee unless you approved the fee first.

Worcester Public Library Policies

April 29, 2014

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