Lost or Damaged/Missing Pieces Policy


Library card holders are responsible for all materials checked out on their library card. Replacement costs are the responsibility of any card holder who loses or damages library materials. In the case of children under the age of 18, it is the responsibility of the parent or guardian who signed the minor’s library card application to pay for lost or damaged items.


1. The library will notify the card holder of the replacement cost for a damaged or lost item.
2. Brand new substitute materials provided by the card holder that exactly match the lost or damaged materials will be accepted for Worcester Public Library items only. If the lost or damaged materials belong to another library the replacement cost must be paid for with a check or money order made out to the owning Library. Cash cannot be accepted for payment to other libraries.
3. When a damaged or lost item has been paid for, that item will be removed from the card holder’s record.
4. After twelve months from the original due date, the library will not issue refunds for lost and paid items that are subsequently found.
Worcester Public Library Policies

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