Frequently Asked Questions

What do I need to sign up for a Reserved PC? 
Anyone with a Worcester Public Library card or a library card from any of the neighboring towns is able to sign up for a Reserved PC. Otherwise, librarians can set up a temporary card for out-of-state visitors. You must log in to the computers using your library card number and PIN. If you don't have a library card or have lost your card, you can get a new or replacement card at our Welcome Desk.

How do I sign up for a Reserved PC? 
Reserved PCs offer internet access and common desktop applications (MS Word, Excel, PowerPoint, Access, etc.) as well as online databases. These machines allow you to use a USB drive for saving personal documents. Reserved PCs require a valid Worcester Public Library card to reserve a session. You can sign up to use the computers by logging in with your library card and PIN. If a computer is vacant, just sit down and log in. Otherwise, log in at the Sign Up station and wait for your turn at the Queue station. The Reserved PCs in the Children's Room can be reserved for children 12 and younger. The Reserved PCs in the Teens’ Room are for teens from age 13 to 17.

How long will the system hold a reservation before the computer is released for reassignment?
Once you are assigned to a computer, our PC reservation software will hold your reservation for 5 minutes.

How much time do I have to use the reserved computer?
You will have a 60-minute session with unlimited sessions.

Can I use the same computer if I complete my first session?
After your first session, if no one is waiting, you can sign up on the same computer. If other people are waiting, you can sign up for another session, but you will have to sign up at the Sign Up station, go into the queue and wait your turn.

Can I make an advance reservation by phone or online?
No.

Will the system warn me at the end of my time?
Yes, you will be warned twice at 10 minutes and 3 minutes before your session ends. If you ignore the warnings, the system will log off at the end of your time, and any unsaved data will be lost.

What if I don't have my library card with me?
We will look up your card number if you show us your picture ID. However, we are not able to tell you your PIN because it is encrypted and therefore unreadable to staff. If you forgot your PIN, staff is able to delete your PIN so that you can create a new one.

What software is available?
Microsoft Office 2007 or later, including Word, Excel, PowerPoint, Access, and Publisher.
Open Office (free open-source productivity software).

Frances Perkins Branch Library

Anyone with a Worcester Public Library card or a library card from any of the neighboring towns is able to sign up for a Reserved PC. Otherwise, librarians can set up a temporary card for out-of-state visitors. You must log in to the computers using your library card number and PIN. If you don't have a library card or have lost your card, you can get a new or replacement card at our Circulation Desk.

Youth computers do not require a Library card for access. A half-hour session can be reserved on the sign up sheet. Time may be extended if no other patrons are waiting.


Great Brook Valley Branch Library

Anyone with a Worcester Public Library card can reserve a computer for Internet access. Patrons can ask for a Reservation Ticket at the Circulation Desk. One 40-minute session per day is allowed. Extra sessions may be granted if there are no other patrons waiting.

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