To schedule an in-person appointment for your 2023 tax return, contact the AARP tax volunteers directly at 508-499-9495.

Lost or Damaged FAQ

I lost or damaged an item checked out to me. What do I do?

  • First, contact the library directly to discuss the problem. Library cardholders are responsible for all repair and/or replacement costs. In the case of children 17 and under, the responsibility of paying for the lost or damaged items is the responsibility of the parent or guardian who signed the minor’s library card application. We may be able to accept brand new substitute materials provided by the cardholder that exactly match the lost or damaged materials, but please consult with us first before buying a replacement. Once the lost or damaged item has been paid for or replaced, that item will be removed from the cardholder’s account.
    • Note - If the lost or damaged materials belong to another library, the replacement cost must be paid for with a check or money order made out to the owning library. You may also pay by credit card. You can do this by logging onto your library account before proceeding with your payment. Cash cannot be accepted for payment to other libraries and replacements for the items cannot be accepted.

I found my lost library book after I paid for or replaced it.  What do I do?

  • The library will not issue refunds for lost or paid items that are subsequently found.

My child has a lost/damaged book on their account, how do I obtain this information?

  • In the case of parents or guardians being required to pay for a billed item on a minor’s card, the title or titles will be shared with the parent or guardian making the payment.

How does the library contact me about lost items or fines?

  • If you have an email address, you receive a courtesy reminder two days before your items are due and after an item is 14 days overdue. If an item is not returned a month after the due date, you will receive an email and a bill will be mailed to your address on file.

 

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