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Frequently Asked Questions

Explore our FAQ page for answers regarding our library and the array of services we offer. Need more assistance? Call, chat, or email us! See below for more information. 

Call us

Calling 508-799-1655 x3 to speak to a librarian, Monday, Thursday, Friday, and Saturday from 9 a.m. - 5:30 p.m., Tuesday, Wednesday from 9 a.m. - 8:30 p.m., and Sundays, October through April, from 12 p.m. - 4 p.m. (excluding holidays).

Chat with a Librarian

Need help accessing the library's services or resources from home online? Type your question in the chat box below to start a live chat with a librarian. 


Email Us

Written Correspondence

Please read our guidelines before mailing your request.

Reference Department
Worcester Public Library
3 Salem Square
Worcester, MA 01608

Walk-In Service

Visit the Worcester Public Library and stop by our reference desks for in-person assistance. 

Law Questions

Worcester Law Library
184 Main street
Worcester, MA 01608
Ask a Law Librarian!

Medical Questions

Lamar Soutter Library at UMass Medical School

The Lamar Soutter Library provides health-related information for use by researchers and consumers (patients, their families, those seeking information on specific health topics) and health care providers. The content is offered for informational purposes only and should not be construed as medical advice or relied upon for diagnosis or treatment.

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